What ISO 27001 certification means.
ISO 27001 is the world's most recognised standard for managing information security. Certification requires an organisation to establish, implement, and maintain a formal Information Security Management System, a documented, audited framework that governs how information risks are identified, assessed, and controlled across people, processes, and technology.
Certification is not awarded on application. It requires an independent audit by an accredited certification body, followed by ongoing surveillance audits to confirm the standard is being maintained. Entwined has held ISO 27001 certification for over two years and has passed each surveillance audit.
For organisations procuring a managed digital signage solution, this distinction matters. An ISO 27001 certified vendor has had its security practices examined by an independent third party against an internationally recognised benchmark. A vendor without certification has not.
Why ISO 27001 certification matters.
Security embedded in service delivery, not added to it.
A digital signage network is not a static installation. It involves ongoing hardware provisioning, software configuration, content management, remote monitoring, and support, each of which involves handling customer data and accessing customer systems.
ISO 27001 requires that security controls apply across all of these activities, not just the IT systems that support them. At Entwined, our ISMS governs how we stage and provision devices, how we manage access to customer environments, how we handle support requests, and how we respond to security incidents. These are not separate policies, they are part of a single, audited framework.
Risk management that adapts.Threats change. Our framework accounts for that.
ISO 27001 does not permit a set-and-forget approach to security. The standard mandates ongoing risk assessment, identifying new threats, evaluating their potential impact, and updating controls accordingly. For digital signage customers, this means that as your network grows, as new CMS integrations are added, or as your deployment expands into new environments, the security framework managing those changes is continuously reviewed. The obligation to maintain certification creates a structural incentive to keep security practice current. Passing a surveillance audit is evidence that this is actually happening.
Procurement and compliance confidence.Certification that satisfies procurement requirements.
ISO 27001 certification is now a mandatory or preferred requirement in a growing number of government and enterprise procurement processes. Engaging an accredited provider simplifies your own vendor risk assessment, the independent audit provides documented evidence that security controls are in place and operating effectively. For organisations with their own ISO 27001 obligations, working with a certified vendor directly supports your compliance position. For those without, it provides an independently verified assurance that your supplier's security practices meet an international standard.
ISO 27001 in practice: what it covers across your digital signage network
Our ISMS is not limited to our internal IT systems. It applies across the full scope of how we deliver and manage digital signage solutions for customers. This includes:
Hardware provisioning and staging.
Devices are enrolled, configured, and security-hardened under documented processes before leaving our configuration centre.
Access control.
Access to customer environments, device management consoles, and content systems is granted on a least-privilege basis and reviewed regularly.
Data handling.
Customer content and configuration data is held on our Australian-hosted server environment, which operates under ISO 27001 and SOC2 compliant controls. Data does not leave Australia.
Incident management.
We maintain a documented incident response process. Security events are logged, assessed, and resolved under a defined procedure, not managed ad hoc.
Supplier management.
Our security obligations extend to the supply chain. Hardware sourcing, software licensing, and third-party service relationships are assessed under the same risk framework.
Two layers of security. One managed network.
ISO 27001 governs how Entwined operates as an organisation, our processes, our people, and our service delivery. ChromeOS secures each device endpoint across your network.
These are not independent protections. Device provisioning, enrolment, and ongoing management are all governed by our ISMS. The telemetry data ingested from enrolled ChromeOS devices into our MyEntwined Dashboard is handled under the same security framework. The result is an end-to-end security posture: the endpoint is hardened by design, and the organisation managing it is certified to an international standard.
For customers in government, financial services, healthcare, or any sector where security due diligence is a procurement requirement, this combination provides a verifiable, documented basis for confidence.
