Return-to-base vs. advance replacement.
A common misconception in digital signage procurement is that a "3-year manufacturer warranty" guarantees uptime. It does not.
Most standard warranties are "return-to-base," meaning the failed unit must be uninstalled, shipped to a repair centre, assessed, and repaired before being returned.
This process often results in a store being without a screen for weeks. For a mission-critical asset, such as a digital menu board or a flight information screen, this downtime is unacceptable.
Entwined’s Express Replacement service bridges this gap, shifting the focus from "repairing the device" to "restoring the service."
One-visit resolution.
Our process is designed to eliminate the logistical friction of hardware failure.
Remote diagnosis.Before a truck rolls, our Support team validates the failure remotely via telemetry. This confirms the hardware fault and rules out software or network issues.
Pre-configured dispatch.Once confirmed, we do not wait for the broken unit to be returned. We immediately dispatch a replacement unit from our local stock. Crucially, this unit is pre-staged with your specific software, network credentials, and content.
Hot swap.A field technician attends the site with the replacement unit. They perform a "hot swap", removing the faulty unit and installing the new one in a single visit. The screen connects and downloads its schedule immediately.
Reverse logisticsWe handle the return of the faulty unit to the manufacturer and the associated paperwork. Your team is not burdened with packaging, shipping, or chasing warranty claims.
Commercial benefits.
Protecting revenue.
In retail and QSR environments, a blank screen equals lost sales. By reducing downtime from weeks to hours or days, Express Replacement ensures that your digital assets continue to drive revenue and customer engagement without prolonged interruption.
Cost certainty.Eliminating ad-hoc spend.
Managing individual warranty claims is administratively expensive. It involves unbudgeted costs for de-installation, shipping, and re-installation. Express Replacement consolidates these variables into a single upfront fee, removing the "shock" of ad-hoc maintenance costs.
Asset lifecycle managementManaging the fleet.
We maintain a strategic buffer stock of your specific hardware models. This protects your network against supply chain shortages or end-of-life (EOL) product cycles, ensuring that compatible replacements are always available when you need them.
