Recovery speed is what matters.
A screen that is actively contributing to the customer experience is doing a job. When it needs replacing, the priority is getting it back in service as quickly as possible.
Express Replacement is designed around that priority. When telemetry confirms an eligible warranty hardware failure, a replacement unit is prepared from our local stock and dispatched immediately.
A field technician attends site, performs a single-visit swap, and the screen is back in operation. The faulty unit is collected and the manufacturer warranty process is managed on your behalf. Your team has no involvement in packaging, shipping, or claim administration.
Response timeframes are tiered by location type and are contracted, so you know exactly what to expect.
One-visit resolution.
Our process is designed to eliminate the logistical friction of hardware failure.
Remote diagnosis.Before a truck rolls, our Support team validates the failure remotely via telemetry. This confirms the hardware fault and rules out software or network issues.
Pre-configured dispatch.Once confirmed, we do not wait for the broken unit to be returned. We immediately dispatch a replacement unit from our local stock. Crucially, this unit is pre-staged with your specific software, network credentials, and content.
Hot swap.A field technician attends the site with the replacement unit. They perform a "hot swap", removing the faulty unit and installing the new one in a single visit. The screen connects and downloads its schedule immediately.
Reverse logistics.We handle the return of the faulty unit to the manufacturer and the associated paperwork. Your team is not burdened with packaging, shipping, or chasing warranty claims.
Stock forecasting.
We maintain strategic buffer stock of your specific hardware models so your network's recovery capability is never dependent on what happens to be available at the time of a failure.
Commercial benefits.
Protecting revenue.
In retail and QSR environments, a blank screen equals lost sales. By reducing downtime from weeks to hours or days, Express Replacement ensures that your digital assets continue to drive revenue and customer engagement without prolonged interruption.
Cost certainty.Eliminating ad-hoc spend.
Managing individual warranty claims is administratively expensive. It involves unbudgeted costs for de-installation, shipping, and re-installation. Express Replacement consolidates these variables into a single upfront fee, removing the "shock" of ad-hoc maintenance costs.
Asset lifecycle managementManaging the fleet.
We maintain a strategic buffer stock of your specific hardware models. This protects your network against supply chain shortages or end-of-life (EOL) product cycles, ensuring that compatible replacements are always available when you need them.
