Integrated network intelligence.

Managing an enterprise network involves navigating multiple data silos: hardware status, software logs, support tickets, and warranty documentation. When these systems are disconnected, resolution times increase and operational visibility is lost.

MyEntwined bridges these gaps. It functions as the central nervous system of our support offering, ingesting data from every layer of the solution stack. By correlating real-time device telemetry with historical asset data, it provides the "context" required to solve complex technical issues rapidly, moving beyond simple monitoring to intelligent network governance.

Total lifecycle tracking.

Effective network management requires more than knowing if a screen is on or off; it requires a deep understanding of the hardware itself. MyEntwined maintains a granular digital record of every endpoint in your network, tracking serial numbers, installation dates, firmware versions, and warranty status. This data allows us to manage the full lifecycle of the asset, predicting end-of-life replacements and managing technical debt before it becomes an operational risk.

Context-aware support.

In standard support models, helpdesk tickets are disconnected from the hardware they relate to. In MyEntwined, the support workflow is tightly integrated with the asset database. When a case is raised, it is instantly linked to the specific device's history and live telemetry logs. This gives our engineers immediate access to the full context of the fault, significantly reducing diagnostic time and improving First-Time Fix rates.

Auditable performance.

Trust is built on transparency. MyEntwined provides an immutable record of network performance and support activity. It aggregates data to validate Service Level Agreement (SLA) performance, uptime statistics, and resolution timelines. This ensures that the commercial value we deliver is measurable, visible, and auditable at any time.