Continuous asset visibility.

Our network monitoring architecture provides granular, real-time telemetry across your entire digital estate, providing total clarity on the health of you digital signage network.

Reducing operational friction.

In a traditional support model, a technician is dispatched the moment something doesn’t look the way it should. This "reactive" approach is inefficient, costly, and results in extended downtime.

Entwined operates on a philosophy of "Remote First." By proactively extracting deep diagnostic data from every endpoint, we can identify the root cause of an issue without leaving our Operations Centre. This data-driven approach allows us to resolve most incidents remotely, eliminating the costs and delays associated with unnecessary technician call-outs.

The cornerstone of reliability.

Monitoring is the data engine that powers our proprietary management platform, MyEntwined. It acts as the heartbeat of your network, constantly pinging devices to verify connectivity, hardware health, and content status.

This continuous stream of telemetry enables our support teams to move from a defensive posture to an offensive one. We often detect and rectify anomalies before site staff or customers are even aware that a potential issue exists.

Why monitoring matters.

Pulse checks every minute.

Device telemetry.

We configure devices to send "heartbeat" signals to our central servers at granular intervals. If a device misses a heartbeat, an automated alert is triggered immediately. This allows us to triage the connectivity status of thousands of endpoints simultaneously, ensuring total network visibility.

Validating the visual.

Screen status.

A media player might be working, but is the screen on? We utilise on-panel monitoring to query the display panel itself. This allows us to verify that the screen is powered on, set to the correct input source, and operating at the correct temperature, preventing the "active player, black screen" scenario.

Content verification.

Proof-of-play

For commercial networks, knowing the screen is "on" is not enough; you must prove the content played. Our monitoring tools log every asset playback event. This data is critical for validating retail media campaigns, ensuring compliance with internal communications strategies, and providing auditable proof of value.

Reducing call-out fees.

Remote access.

Our solutions support remote access and issue resolution (where permitted by our clients), reducing technician call-out fees, minimising business interruption and maximising network uptime. Remote issue resolution has a direct impact on the bottom line, making monitoring one the most important aspects of professional network design.

Smarter resolution.

Robust monitoring directly correlates to support quality. Because our technicians have access to historical performance data and real-time logs, they do not waste time guessing.

Faster Triage: Immediate identification of network vs. hardware faults.

Higher First-Time Fix Rate: If a technician is required on-site, they arrive with the correct replacement device because the issue has already been diagnosed.

Lower TCO: Significantly reduced operational spend on physical maintenance call-outs.